TEXLY / ORDERING & PAYMENT
Ordering, payment & collection
Fabric selection and quotation
The customer selects fabrics, quantities and colours, then confirms prices, availability and shipping with sales. The quotation states the agreed deposit and how the final total is calculated using actual weight or length.
Deposit and final invoice
Preparation begins after the deposit is confirmed. The invoice issued after preparation states actual quantities, the total, deposit and balance, using the agreed unit prices.
Bank transfer and InstaPay
Bank transfers and InstaPay payments use the recipient details confirmed by Texly in the quotation or invoice. A receipt image alone does not confirm payment; sales verify that the money has actually reached the company account.
Card payment through CIB
Card payments are currently unavailable. Use bank transfer or InstaPay according to your accepted order.
Collection and shipping
The customer or their representative may collect the order, with the balance paid before or at collection as agreed. Texly ships across Egypt. Shipping cost and timing are stated in the individual order agreement.
Cancellation and refunds
Deposit refunds are completed within 10 days of a cancellation request. Accepted returned-goods refunds are completed within 7 days of warehouse arrival, including the 48-hour inspection. Full conditions are stated in the Returns & refunds policy.